Rhino Africa's Terms & Conditions

If you use this website, you agree to the following terms and conditions:

Copyright © 2024. Rhino Africa Safaris, 104 Francis Street, Zonnebloem, Cape Town, South Africa.

Intellectual Property Rights
All the content on this site, including text, graphics, logos, icons, designs, colours, layout and trademarks are the intellectual property of Rhino Africa Safaris and its associates and are as such protected by South African and International Intellectual Property Law.

Although Rhino Africa Safaris endeavours to provide accurate, up-to-date and truthful information on this site, neither Rhino Africa Safaris nor any of its employees, agents and associates make any representations or give any warranties, whether expressly, tacitly or implied, as to the operation of the site, the information, content, materials and products included and available from this site.

Rhino Africa Safaris, its employees, agents and associates will not be liable for any damage of whatsoever nature arising or resulting from the use of or inability to use this site or the information contained hereon, including but not limited to direct, indirect, incidental, punitive and consequential damage.

The information contained on this site is an invitation to do business and not an offer. If you forward an offer to us, Rhino Africa Safaris shall indicate their acceptance thereof by return mail. Rhino Africa Safaris acts herein as an agent for our respective business partners and therefore any agreement resulting from the acceptance of an order is deemed to be an agreement between the relevant business partner and yourself.

Editorial Control
This website contains content provided by third parties and hyperlinks to other sites. Rhino Africa Safaris does not screen or filter such content or the other sites or information available from the other sites, and therefore does not accept any liability for defamatory, illegal or criminal content contained on those sites. We encourage our users to report any infringement, illegal or criminal content found on any of the sites available through links from this site in order to investigate whether such a link should be removed. Due to the variation of season our rates are purely an indication and whilst we do our level best to maintain the accuracy these are indicative.

Applicable Law
This site is created, maintained and controlled in the Republic of South Africa and as such, the laws of the Republic of South Africa and the jurisdiction of the South African Court govern this user agreement and the use or inability to use this site.

Change to User Agreement
Rhino Africa Safaris reserves the right to make changes to this site and this user agreement at any time without notice.

Booking Terms and Conditions
In order to confirm our clients’ reservation, Rhino Africa requires full pre-payment for international, domestic and regional flights (excluding chartered flights) and 30% deposit on the difference at the time of making your booking. Failure to do so will result in your reservation automatically being cancelled. The balance of payment is due 8 weeks (60 days) prior to the commencement date of your itinerary. Bookings made within 8 weeks (60 days) prior to departure are subject to full prepayment at the time of confirming the reservation.

Please note that should you have been quoted in foreign currency and wish to settle payment by means of a credit card, your quotation will be converted to South African Rand prior to the transaction being processed due to foreign exchange regulations by the South African Reserve Bank. The rate of exchange on the day that the transaction is processed will be used to determine the equivalent Rand amount with any resulting foreign exchange differences or bank charges being for the client’s account. The South African Reserve Bank prohibits South African companies from taking foreign credit card payments and keeping the payment in foreign currency. The payment has to be converted to South African Rand before it is credited to the recipient.

Clients are welcome to settle payment by means of a bank transfer – in this instance the amount will be converted by your bankers on presentation of our invoice. It is the client’s responsibility to inform and instruct their bankers that the net invoice amount must equal the funds clearing into the Rhino Africa bank account and that ALL bank charges are for the client’s account.

Our 100% Refundable Deposit

Flights and Payment
Please note that in the event of flights being booked and secured by Rhino Africa on behalf of the client, payment is required by credit card because of the time delay of securing funds to us when paying by bank transfer. In addition to this, when booking flights with Rhino Africa, we require passport details of all passengers’ booked. Please provide full name(s) and last name as indicated on the "barcode" at the bottom of your passport bio page. Failure to provide the correct spelling, may result in additional fees for the client's account, if any corrections need to be made. It is a security procedure which will ensure there are no discrepancies. Rhino Africa accepts no responsibility for incorrect passport numbers or incorrect spelling of full names as submitted by the client. Any additional charges for changes to flight tickets will be for the clients’ account. Please ensure that you provide accurate information via the Traveller Information Form.

Our Standard Cancellation Policy:

  • Cancellation prior to 8 weeks of travel - Full 30 % deposit is forfeited
  • Cancellation 8 – 4 weeks prior to travel - 50% of total cost is forfeited
  • Cancellation less than 4 weeks prior to travel - 100% of total cost is forfeited

Price Increase
All Customer Quotations and Confirmation Documents generated by Rhino Africa are based upon external supplier costs such as air fares, airport taxes, fuel surcharges, car hire, park fees and gate fees which are outside of the control of Rhino Africa.

You agree that should any costs increase be applicable, it will be for your own account and shall be payable to Rhino Africa or as otherwise instructed by Rhino Africa.

Rhino Africa will always work with suppliers to minimise any monetary increases that might possibly impact our clients booking. We note that expected increase can be anywhere from 5-10% on the service provider. Rhino Africa will always communicate any cost increases with a client beforehand and these are limited to airlines, road transportation companies and government bodies/institutions.

You also acknowledge that:

  • Airlines reserve the right to levy additional or increased airport taxes and fuel charges – without notice – at any stage prior to a flight and any such costs increased as a result of an increase affected by the airline will be for the client’s account and shall be payable to Rhino Africa or as otherwise instructed by the airlines.
  • Road transportation companies such as transfer and car rental companies reserve the right to levy additional charges due to fuel price increases and/or government road levies – without notice – at any stage prior to arrival and any such additional costs incurred as a result of an increase affected by the road transportation company will be for the client’s account and shall be payable to Rhino Africa or as otherwise instructed by the road transportation company.
  • Government/national bodies, concession owners and other such parties involved in the running of private reserves or public national parks reserve the right to levy additional or increased park fees – without notice – at any stage prior to arrival and any additional costs incurred as a result of an increase affected by such parties will be for the client’s account and shall be payable to Rhino Africa or as otherwise instructed by such parties.

Travel Insurance

We highly recommend all clients to subscribe to travel insurance covering cancellations or medical emergencies. Rhino Africa’s preferred and recommended insurance is Global Rescue, a leader and pioneer in the travel services industry. For more information on our recommended insurance: Global Rescue.

Please get hold of one of their helpful consultants through the above link or indicate your interest to your travel expert, who will be able to assist in connecting you with Global Rescue’s team.

Passports, Visas and Children
Please note that anyone travelling to Southern Africa must have at least two consecutive blank pages in their passport which lie side by side when the passport is open (i.e. a left and a right-hand page) per country that is visited. Passengers travelling to Southern Africa with passports which do not comply with these requirements, will either be stopped from boarding the aircraft or risk deportation on arrival in Southern Africa.

In addition

  • Passports are required by all foreign visitors and must be valid for at least 6 months after the intended length of stay. 
  • It is imperative to check your visa requirements with the relevant embassies / consulates as it may vary according to your nationality.

Furthermore, a parent traveling with children, without the other parent, will need a letter of consent from the absent parent. The letter of consent must be certified by the police.

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