Our Updated Terms & Conditions

While Covid-19 has thoroughly rained on our 2020 travel parade, we like to believe that no matter how dark the storm clouds get, there's always a silver lining to be found! Seeing as we're unable to travel right now, this is the perfect time to plan for when we can. 

As Africa’s Leading Safari Company, we will continue to look to tourism as the force that uplifts Africa’s poorest communities and protects her wildlife.  

Tourism not only enriches the lives of our incredible guests, but supports millions of livelihoods across our continent. As such, we at Rhino Africa are committed to redoubling our efforts, to ensure we help maintain decades of conservation, by encouraging guests to pick Africa as their holiday destination of choice.

To support these efforts, during this uncertain time, we have amended our standard terms and conditions to provide our clients with additional certainty around their future travel, allowing added benefit, should clients be directly impacted by Covid-19. 
 

Our Money-Back Guarantee - 100% Free Cancellation With Rhino Africa

New bookings made between 13 May 2020 and 31 October 2020, with a travel date anytime from March 2021 onwards; may cancel the complete Rhino Africa itinerary (activities, hotels and tours) that is booked through us, free of charge up to 60 days before your departure and get 100% of your deposit back. This guarantee and amendment is only applicable to an inability to travel due to possible complications associated with Covid-19, such as travel bans and quarantine requirements that may still be in place, preventing travel from taking place.

Given the uncertain nature of air travel at present, any flights booked through Rhino Africa will be quoted with flexible fares and will be inclusive of insurance, be they international, regional or domestic. While we recognise that cheaper flight options will be available, we recommend that, whether booking your flights direct or through your Rhino Africa Travel Expert, you choose flexible fares from the outset. In doing so you will not only mitigate the risk associated with flights but will be provided greater flexibility should you wish to postpone or change your travel dates at any time.
 

New Bookings  – Maximising Flexibility 

In order to give our guests increased comfort, we will stay flexible with our new rebooking service until 60 days prior to your intended travel date. For new bookings with a departure date starting in March 2021, made between 13 May 2020 and 31 October 2020, you may rebook your Rhino Africa itinerary (activities, hotels, tours) free of charge up to 60 days before your departure (subject to availability). Rebooking is only allowed once and at least 60 days before your planned travel date. Any additional costs incurred due to changes or additions to your itinerary and upgrades, such as additional costs for changing seasons or upgrades to your accommodation, will still apply. 
 

Insurance

Over the years many of us have become complacent when it comes to travel insurance in protecting our holiday investments. While we recognise all travel insurance is limited in respect to coverage for Covid-19, we have adjusted our standard terms and conditions accordingly, to provide our guests coverage. Sufficient travel insurance cover for cancellations or medical emergencies is absolutely essential in fully protecting your holiday investment. Regrettably, we are not permitted to offer travel insurance directly. However, we have done the research on your behalf and have excellent recommendations for you, including “any reason” cancellation protection.
 

These include:

For comprehensive insurance, we recommend that you speak to your local insurance broker. Alternatively, we have had very positive feedback from clients who utilised the following services:


1EarthTravelProtection - recommended by top lodges in Africa, including Singita.
TripMate - has been used by many of our previous clients and comes highly recommended.
USA-Assist  - they have a very easy user-friendly platform and lots of packages to suit various needs. 
Global Rescue - recommended by &Beyond, home to many of the top lodges in Africa.


Please reach out to your Travel Expert who will gladly assist you in choosing the right cover for your travel.

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